TimberTech decking is a composite material made of wood particles and high-density polyethylene, with added compounds to resist rot, mold and scratching. However, while these PVC decking product warranties guarantee replacement of the defective product, oftentimes, homeowners are greeted with resistance from the manufacturers when they make claims to get replacement decking pursuant to their warranties. raikesfam. The only thing as enduring as our premium-performance decking? Their current lineup is tiered as well, so there are styles for budget-conscious homeowners along with premium products … According to the lawsuit, TimberTech failed to conduct adequate tests before approving and selling the product and should have known that the PVC used to treat the decking made it susceptible to color deterioration. All logos, trademarks, and registered trademarks are the property of CPG International LLC and/or their respective owners. Plaintiff Todd M. Gornstein asserts that the defendants failed to honor their 25-year warranty because these discoloring issues were not deemed a “defect.” According to the TimberTech decking defect class action lawsuit, Gornstein had approximately 700 square feet of TimberTech XLM Mountain Cedar decking installed in 2009. The TimberTech guarantee goes beyond decking. The company joined forces with AZEK back in 2012, and together they have produced some excellent products including capped composite boards and PVC decking. TimberTech is one of the more recognizable brands to the average consumer, and it’s also easy to acquire. This category only includes cookies that ensures basic functionalities and security features of the website. 1-800-307-7780. That’s why TimberTech backs its premium outdoor products with industry-leading warranties. Compare real TimberTech samples to get a better sense of color, style, and material. timbertech.com | 4 TIMBERTECH FADE AND STAIN WARRANTY – TERRAIN, … See how others have transformed their outdoor spaces. The warranty for TimberTech AZEK™ decking additionally covers cupping, blistering, peeling, flaking, and cracking. PRO. Close Menu. By mid spring with the warmer weather a rapid progression to black occurred which in some areas is now complete. Both companies provide their customers a 25-year limited warranty. Servicezeiten. Products; Inspiration; Resources; Advantages; Free catalogues; Contact us; Customer service. See our Legal Disclaimer page for all legal notices. Quickly & easily complete registration now with your receipts. Rest assured, we have you covered. working with ClassAction.org are no longer investigating this matter. To receive further information on other TimberTech products visit www.timbertechuk.co.uk or call 029 2080 3756. Close Menu. Contacted TT to inform them of the findings. Location of This Business 894 Prairie Road, Wilmington, OH 45177-8847. TIMBERTECH DECKING, DRYSPACE & ACCESSORIES WARRANTY TIMBERTECH DECKING, DRYSPACE & ACCESSORIES WARRANTY (CONTINUED) Year of Claim Recovery 11 80% 12 80% 13 80% 14 60% 15 60% Year of Claim Recovery 16 60% 17 40% 18 40% 19 40% 20 20% Year of Claim Recovery 21 20% 22 20% 23 10% 24 10% 25 10%. In this case, anyone who has TimberTech decking and experienced the discoloration problems caused by the alleged defect may be able to seek compensation for repair and replacement costs, among other damages. Learn about TimberTech's warranty & caring for your TimberTech products. TimberTech / AZEK Porch Fade & Stain Warranty . It arrived from the lumber yard where I purchased it from with this dark brown stain on it. Take advantage of our comprehensive support services. lawsuits can be viewed here. residential warranty (10 year commercial). The industry's best warranty coverage extends to lighting, railing, pavers, and more. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Boy I'm a sucker. Real people. Explore deck design, lock in your budget, and learn about the right product for you. Like | 1; Save; Comments (6) PRO. At TimberTech, we know life's tender moments happen on our tough decks. TimberTech® is a leading manufacturer in low-maintenance high quality decking and railing | Free catalogue ; … TimberTech® is a leading manufacturer in low-maintenance high quality decking and balustrade | Free catalogue ; Products Decking . I assumed this product had gone through at least a couple of years of testing. The user can choose between two activation types: single and portable licenses, both of them are permanent. Scratching is an issue with all deck materials. Before commenting, please review our comment policy. Both offer limited warranties that cover material defects, splinters and rot on all of their capped decking products. • TimberTech EDGE™ – 25-year product warranty and 25-year fade & stain warranty. Ⓒ 2020 AZEK Building Products. Better Deck.™ Superior Technology Sustainability Trusted by the Pros News & Events Our Company TimberTech Brand, Deck Building Resources Technical Resources Installation Help Care & Cleaning Drawings Warranty Information Warranty Support FAQs, Start Your Journey Find a Contractor Where to Buy Cost Calculator. A list of open investigations and 7 years ago. Unsere Service-Hotlines sind montags bis freitags zwischen 07:30 – 17:00 Uhr besetzt, die übrige Zeit erreichen Sie uns per Email. And we back that up with unprecedented warranties. Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. Warranty Documents - English Expand. 7 years ago . We sent several pictures (Artifacts 1-5 below) and the lumber company, Safrit’s Lumber in Beaufort, NC, sent the requested receipts. TimberTech® is a leading manufacturer in low-maintenance high quality decking and railing | Free catalogue ; Products Decking . They recommended using Krud Kutter cleaner. Occasionally, even when the … See full warranty details. information here is for reference only. Rockin' Fine Finish. "timbertech problems?" You look at the ends of some of these boards and you can see some kind of brown gunk collecting on the end. If there are problems related to internet connection, just download and run the appropriate patch from your personal page. What types of licenses exist? Of course, when you build the best products, backing them up is easy. Necessary cookies are absolutely essential for the website to function properly. After laying down what wasn't stained on a 16x16 foot deck, the rest of the product seems to be reacting with UV radiation and they too are starting to discolor.”, “I am experiencing the same issue with TimberTech xlm desert bronze. Timbertech vs Trex: Warranty. At first, it appear to have removed them, but after a day or two and rain, they were still there. We back that strength with our limited 30-year fade and stain warranty on Legacy, Tropical, and Terrain Collections, as well as our 30-year limited warranty that covers material defects, splinters, and damage from insects, termites, or rot on all TimberTech composite decking. According to the lawsuit, the decking’s protective coating deteriorates prematurely, causing the decking to show obvious discoloration, which has been described by property owners as “milky white,” “chalky,” “like diluted milk” and “dark brown.” Consumers who bought or own the XLM decking line on their properties may be able to take part in this lawsuit to seek compensation for repair and replacement costs, among other damages. AZEC, TimberTech and Wolf Home Products offer manufacturer’s warranties with their products. He says that the decking began to fade and develop a milky … Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. File a Claim. Informieren Sie sich über die TimberTech-Garantie und die Pflege Ihrer TimberTech-Produkte. Innovative technology, meet sustainable outdoor living. I purchased the Twin Finish in grey, but some of the boards after taking off the shrink wrap were stained with some kind of brown material. On-site service. One of the fantastic aspects of TimberTech's composite deck boards is the longevity and durability that they provide. I also have a back porch that has some frost and blackening on the ends of the boards.”, “Had TT Harvest Bronze installed in July, 2011. TimberTech warranty video covering the online claims process. Products; Inspiration; Resources; Advantages; Free catalogues; Contact us; Customer service. TimberTech Buildings online guide; Contacts. Our staff members are not only available to you during the installation phase; you can also find them at our four regional branches and, of course, at our headquarters in Eutin. Access a Claim. Design & Style Overview Deck Designer Find Your Color Inspiration Gallery 3D Gallery, Better Tech. TimberTech Warranty Registration. You also have the option to opt-out of these cookies. TimberTech DeckCleaner™ will not damage the DrySpace system, and it can actually be used to clean the surface of DrySpace. But opting out of some of these cookies may have an effect on your browsing experience. Have Lawsuits Been Filed? A deck's beauty and durability should stand the test of time. It is mandatory to procure user consent prior to running these cookies on your website. TimberTech is currently facing a class action lawsuit over claims that its XLM range of decking, which is sold in “desert bronze,” “harvest bronze,” and “twin finish” colors, is defective. View the Warranty and Care information for TimberTech Decking and Railing products. 0449 861967. We believe in beautiful homes — and that includes the planet. We back your DrySpace with a 25–Year Limited Warranty. These cookies will be stored in your browser only with your consent. You would think AT LEAST the product wouldn't ooze any compounds that make up its structure or its coloration. Email support@timbertec.com Where we are; Who we are; Work with Us; Resellers; Request Information; Request an offer; Blog; 0. Any other cleaners should be verified to be vinyl-safe before using. TimberTech is accused of failing to test its XLM decking in a real-world environment before bringing the product to market, thereby failing to ensure that conditions like rain and sunlight would not affect the quality and color of the decking. Customer support. It’s time to Go Against the Grain®. Timbertech failed to properly test XLM decking. TIMBERTECH DECKING, DRYSPACE & ACCESSORIES WARRANTY timbertech.com | 2 TIMBERTECH® DECKING, DRYSPACE & ACCESSORIES WARRANTY 25-Year Limited Residential Warranty 10-Year Limited Commercial Warranty Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property While TimberTech has reimbursed some buyers for the price of the decking, the company has not paid for the labor costs of installing the decking or for the removal and replacement of the stained and discolored wood, the lawsuit claims. Trex vs Timbertech – Warranty A 25-year fade and stain warranty covers all capped composite decking offered through Trex. Explore composite decking, railing & pavers that offer design versatility, technological superiority & the best composite deck warranty in outdoor living. The lawsuit claims TimberTech’s warranty agreement expressly states that decking materials will be delivered “free from material defects.” This warranty is offered for 25 years from the date of the decking’s installation, yet the decking is allegedly failing far earlier than expected. New cases and investigations, settlement deadlines, and news straight to your inbox. Will deck cleaners damage DrySpace? Create a new warranty claim for your TimberTech product. Custom deck design software, 3D outdoor living spaces. TYPES OF LICENSES. The lawsuit describes online consumer complaint boards as “replete with examples of angry customers who paid top dollar for TimberTech XLM and are furious about its performance.” Typical complaints, which describe a number of colors including “desert bronze,” “harvest bronze,” and “twin finish,” include ([sic] throughout): “My TimberTech was discolored from the get go. These cookies do not store any personal information. We work closely with class action and mass tort attorneys across the country and help with investigations into corporate wrongdoing. We promise protection from cracking, peeling, and more. Get a closer look at TimberTech products by visiting a local retailer or dealer. All TimberTech decking materials are resistant to splitting, splintering, rotting or structural damage from termites or fungal decay. Access a Claim. Support is free during the first 6 months after the purchase and included in the Annual Software Maintenance Fee thereafter. 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